FAQ

Which club has a swimming pool? 
Currently, only two of our clubs has a swimming pool. It’s in Mid Valley and Main Place.

Do I need to bring my own towel? 
We will provide big and small towel every time you visit the club. All guest (non-members) are required to bring their own towel, otherwise, you may rent a towel for a small fee.

Are there any social events for members and staff? 
Yes, they're great fun and an excellent way of getting to know everyone. To find out about our latest workout parties, please visit our events and activities page. 

What are the club opening hours? 
You have the flexibility to work out any time, day or night. You may refer to our club opening times at Find A Club.

Can I bring a guest to the club for a free trial? 
Absolutely! We understand that one of the best ways to stick with a healthy lifestyle is to train with a buddy. You can bring a friend for a one-time visit only. You can get your friend to register for a free trial appointment here.

When's the quietest time to visit the club?
On weekdays, the clubs are generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere, pay a visit just after lunch or in the afternoon.

Can my children wait for me in the members' lounge while I work out? 

No. We are concerned about your children's safety as our facilities are not child-proof.

What happens if I lose something in the changing rooms?

Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibility at all times.

What if I lose my membership card?
Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.

What should I do if the fire alarm sounds?

Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.

Are the team trained in first aid?
Yes, we always have a number of first aiders on duty. In the unlikely event that someone is injured, there are also first aid boxes located at reception.

How old do I have to be to join Celebrity Fitness?
You must be 14 years (with parental consent) and above to be eligible for a membership. Children who do not meet the minimum age requirement must produce a doctor’s recommendation letter to certify that they are required to exercise. This will be subject to management review and approval. All membership agreements for children under 17 years of age need to be authorised and signed by a legal guardian.

How much is membership at Celebrity Fitness?
Membership rates vary depending on the type of package that is best suited for you. Please contact your local Celebrity Fitness clubs where our staff will be happy to discuss all of their membership options.

How do I pay for my Celebrity Fitness membership?
Most members pay through auto debit on Credit Cards. Upfront term payment options are also available.

Are there extras to pay for once I've joined Celebrity Fitness?
No. However, if you wish to maximise results with minimum time, we also offer Personal Training sessions.

Can I purchase a membership as a gift?
Yes, you can buy a Celebrity Fitness membership as a gift. Just visit your local Celebrity Fitness club and speak with a Membership Consultant to learn more.

Will SST affect my Celebrity Fitness membership fee?

With the implementation of SST effective 1 September 2018, we are required to
charge 6% tax for the following items:

• Membership Dues
• Fees (e.g. Guest fee, Membership Downgrade/ Freeze/ Transfer)
• Personal Training Packages
• Towel Fees (Replacement, Rental)
• Shoes Locker Rental
• Food and Beverage (Sold in Clubs)

Is SST applicable to the merchandise that I purchase from Celebrity Fitness?
With the implementation of 0% SST effective 1 September 2018, all merchandise purchased from Celebrity Fitness will not include SST charges.

I often receive samples of interesting products from Celebrity Fitness. Are those taxable as well?
The samples are not considered a “supply” and therefore are excluded from the scope of taxable goods under the SST. They will also be clearly labelled with 'Sample only. Not for sale' to avoid any confusion.

Where can I go for further information about SST?
For more information on SST and how it may affect you, please refer to the following website: https://mysst.customs.gov.my/. For any inquiries about your Celebrity Fitness membership, please contact your Club General Manager.

When I join, can I use all Celebrity Fitness clubs in Malaysia?

We have 3 key membership plans under Celebrity Fitness:

• One Club – allows access to one (1) Celebrity Fitness club in Malaysia
• STAR –allows access to all Celebrity Fitness clubs except 1 Utama & Mid Valley
• VIP – allows access to all Celebrity Fitness clubs in Malaysia and 30 calendar visits to Celebrity Fitness clubs in Asia.

If you hold a VIP membership, you are entitled to 30 complimentary visits every calendar year to clubs in:

• Philippines
• Indonesia

Can I put my membership on hold?
Yes, you can. We call our hold option freeze. At Celebrity Fitness, we believe that exercise is a lifelong habit. That's why when it comes to freezing your membership, it will only be for medical reasons or outstation/overseas assignments for more than 2 weeks with written notice. For further information, please refer to our reception team. A freeze fee will be charged.

Am I obligated to a long-term contract when I join Celebrity Fitness?
Not at all! As a member of IHRSA (International Health, Racquet & Sportsclub Association), Celebrity Fitness adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer. For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.

What if I want to cancel my membership?

We offer a 14 days comfort guarantee which starts from the date you join. To cancel your membership, you must tell us that you want to cancel your membership during your 14 days comfort guarantee period. Your monthly dues and start-up fees will not be refunded. The unused sessions (PT/Fitness Program purchases) will be refunded. 

If you are outside of the 14 days comfort guarantee, you're required to give 1 full calendar month notice of termination. You may cancel at any time provided you've reached your minimum contract period excluding any freeze period.

You can request to cancel your membership by visiting reception at your nearest club. Speak to your Sales and Service Manager Manager or Club General Manager in club and they can confirm the arrangements. 

For all the details around cancelling please refer to our Terms and Conditions (Section 3: Things you need to know at the end of your membership).

If I have any queries about my membership or club who do I speak to?
Our club staff are happy to help you with any questions or feedback you have. If you'd prefer to speak to club management, please let our reception team know. Each club has a Sales and Service Manager dedicated to ensuring that you're completely satisfied with your membership. If the Sales and Service Manager isn't immediately available, the reception team will ensure you are contacted by them as soon as possible. If your enquiry needs urgent attention, your Club’s General Manager can help.

How do I update my personal details and/or account details?
You can update all your personal details through our reception team. They'll be happy to assist.

How do I feedback about your products and services?

We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. If you have a complaint, please have a chat with one of our club staff.

If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure that you are contacted by them as soon as possible.

You may also include your comment in our digital rating system, Rate It, that can be found on an iPad at your member’s lounge.