General information
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Is this app only for members, or can non-members (guests) use it too?
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What is the Celebrity Fitness Mobile App?
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Do I need to pay for the app?
COVID-19 Safety Precautions
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WHAT DO I NEED TO DO TO ACCESS THE CLUB UPON ITS REOPENING?
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IF I JUST WANT TO USE THE CARDIO/ STRENGTH AND/OR FREE WEIGHTS AREA, DO I STILL NEED TO MAKE A BOOKING?
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IF I WANT TO JOIN A GROUP FITNESS CLASS, DO I NEED TO BOOK BOTH ‘GYM FLOOR ACCESS’ AND THE GROUP EXERCISE CLASS?
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HOW LONG CAN I STAY IN THE GYM?
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DOES THE TIME SLOT INCLUDE THE TIME I WILL NEED TO SHOWER / CHANGE?
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WHY DO I NEED TO BOOK GYM FLOOR ACCESS?
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DURING THIS PERIOD, CAN NON-MEMBERS USE THE APP TO PURCHASE CLASSES OR GYM ACCESS?
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I CAN’T SEEM TO BOOK ANY CLASSES VIA THE APP AS THEY FILL UP QUITE QUICKLY. WHY IS THAT SO?
getting started
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What devices can I use the app on?
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Is the app available in all stores?
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Do I need an internet connection to use the app?
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I tried to register as a member but received an error. What do I do next?
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Why can’t I register for the app using my email account?
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I did not receive my verification code. What should I do?
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My membership wasn’t found. What do I need to do?
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Upon re-joining a cancelled membership, can I use the same email address that I have previously used in my old membership account?
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I have already created an account. How do I log in?
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I created my account with Facebook and logged out. How do I log back in?
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I am not a member and I tried to book a class but I am not able to do so.
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What happens if I don't log out?
class bookings
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Are all classes available for booking via the app?
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How many classes or gym floor access can i book per day?
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How do I start booking my spot through the app?
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Is the app available for booking daily?
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How far in advance can I book a spot in a class?
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What if the class I wish to sign up for is full?
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How do I cancel my bookings?
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Can I attend a class if I haven’t booked a spot?
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Can I book a spot for a friend?
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Where can I view my class bookings?
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How soon should I arrive before the scheduled class starts?
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If I’ve already booked my spot in a class through the app, do I still need to register/verify my attendance at the club?
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Can I purchase a daily pass for my friend or family member?
waitlist and penalties
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How do I go on the waitlist for a class or gym floor booking?
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How do i know if my waitlist booking is accepted?
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What do you mean by penalty?
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What are the booking rules for waitlist?
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What are the booking cancellation penalties?
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What if I can’t cancel in time due to unforeseen circumstances (traffic, ast minute meeting etc)?
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What are waitlist booking cancellation penalties?
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Can I still train during this 7 days booking freeze period? Will I be charged a penalty fee?
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What will constitute a “booking freeze penalty” via the app?
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Why are you limiting me to only book 2 sessions a day (class/gym access)?
Challenges and Achievements
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I just completed an achievement but I didn’t get the badge.
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What kind of challenges can I take part through the app?
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Can I take part in more than one challenge at a time?
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Can I invite my friend who is a non-member to participate in the challenge? Can non-members take part in the challenges?
Data Protection
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What data does the app collect, and how will it be used?
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Do I get any notification from the app?
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Change policy