General information
  • Is this app only for members, or can non-members (guests) use it too?
  • What is the Celebrity Fitness Mobile App?
  • Do I need to pay for the app?
COVID-19 Safety Precautions
  • WHAT DO I NEED TO DO TO ACCESS THE CLUB UPON ITS REOPENING?
  • IF I JUST WANT TO USE THE CARDIO/ STRENGTH AND/OR FREE WEIGHTS AREA, DO I STILL NEED TO MAKE A BOOKING?
  • IF I WANT TO JOIN A GROUP FITNESS CLASS, DO I NEED TO BOOK BOTH ‘GYM FLOOR ACCESS’ AND THE GROUP EXERCISE CLASS?
  • HOW LONG CAN I STAY IN THE GYM?
  • DOES THE TIME SLOT INCLUDE THE TIME I WILL NEED TO SHOWER / CHANGE?
  • WHY DO I NEED TO BOOK GYM FLOOR ACCESS?
  • DURING THIS PERIOD, CAN NON-MEMBERS USE THE APP TO PURCHASE CLASSES OR GYM ACCESS?
  • I CAN’T SEEM TO BOOK ANY CLASSES VIA THE APP AS THEY FILL UP QUITE QUICKLY. WHY IS THAT SO?
getting started
  • What devices can I use the app on?
  • Is the app available in all stores?
  • Do I need an internet connection to use the app?
  • I tried to register as a member but received an error. What do I do next?
  • Why can’t I register for the app using my email account?
  • I did not receive my verification code. What should I do?
  • My membership wasn’t found. What do I need to do?
  • Upon re-joining a cancelled membership, can I use the same email address that I have previously used in my old membership account?
  • I have already created an account. How do I log in?
  • I created my account with Facebook and logged out. How do I log back in?
  • I am not a member and I tried to book a class but I am not able to do so.
  • What happens if I don't log out?
class bookings
  • Are all classes available for booking via the app?
  • ​ How many classes or gym floor access can i book per day?
  • How do I start booking my spot through the app?
  • Is the app available for booking daily?
  • How far in advance can I book a spot in a class?
  • What if the class I wish to sign up for is full?
  • How do I cancel my bookings?
  • Can I attend a class if I haven’t booked a spot?
  • Can I book a spot for a friend?
  • Where can I view my class bookings?
  • How soon should I arrive before the scheduled class starts?
  • If I’ve already booked my spot in a class through the app, do I still need to register/verify my attendance at the club?
  • Can I purchase a daily pass for my friend or family member?
Challenges and Achievements
  • I just completed an achievement but I didn’t get the badge.
  • What kind of challenges can I take part through the app?
  • Can I take part in more than one challenge at a time?
  • Can I invite my friend who is a non-member to participate in the challenge? Can non-members take part in the challenges?
Data Protection
  • What data does the app collect, and how will it be used?
  • Do I get any notification from the app?
  • Change policy